Connect

Legal · Terms & Conditions

Terms and Conditions

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 Postal address: PO Box 368, Goodwood SA 5034

Effective date: [INSERT DATE] Last updated: [INSERT DATE]

Draft note — remove before publishing. This is a first-pass draft generated from a codebase audit of the Connect apps. It is intended as a starting point for review by an Australian lawyer before you publish. The marketplace / liability framing is the most important part of this document and should be reviewed carefully with a lawyer before relying on it. Square-bracket fields need to be filled in.

1. Welcome to Connect

These Terms and Conditions ("Terms") are a legal agreement between you and Connect Laboratory Pty Ltd (ABN 76 696 182 180) ("Connect", "we", "us", "our"). They govern your use of the Connect iOS app and the connectau.co website (together, the "Platform").

By creating an account, downloading the app, or using the Platform, you agree to these Terms. If you don't agree, don't use the Platform.

Please read clause 3 (What Connect Is and Is Not) carefully. It explains that Connect is a marketplace platform and that event organisers — not Connect — are the sellers of tickets and are responsible for delivering events.

2. Key definitions

In these Terms:

  • "Buyer" means a user who purchases a ticket to an event through the Platform.
  • "Event" means an in-person, physical event advertised on the Platform by an Organiser.
  • "Organiser" means a user, business or other entity that creates and publishes an Event on the Platform and sells tickets to it.
  • "Ticket" means an entitlement to attend an Event, purchased through the Platform.
  • "User Content" means anything you upload, post, send or create on the Platform, including photos, videos, messages, event listings and comments.

3. What Connect Is and Is Not — please read this carefully

3.1 Connect is a marketplace platform

Connect operates a marketplace that connects Organisers (who run events and sell tickets) with Buyers (who want to attend those events). The Platform provides the software, the payment infrastructure (via Stripe), the communication tools, and the listing space. That is the full extent of what Connect provides.

3.2 Connect is not the seller of Tickets

When you buy a Ticket through the Platform:

  • The legal contract of sale is between you (the Buyer) and the Organiser of the Event — not between you and Connect.
  • The Organiser is the seller of record for that Ticket.
  • The Organiser is responsible for the accuracy of the Event listing, the delivery of the Event, the refund policy, cancellation decisions, and the overall experience.
  • Connect provides the technology that makes the sale possible but is not a party to the contract of sale.

3.3 Payment flow

Payments for Tickets are processed by Stripe. Stripe transfers the Ticket price directly to the Organiser's Stripe Connect account, minus a platform fee charged by Connect (see clause 8). Connect never holds the Ticket proceeds on behalf of the Organiser.

3.4 Events are the Organiser's responsibility

Connect does not:

  • verify the identity of Organisers beyond what Stripe collects during Connect account onboarding;
  • inspect venues, licences, insurance, staffing or safety arrangements;
  • guarantee that Events will take place or will be as described;
  • guarantee the quality of performers, food, drink or any other aspect of the Event;
  • issue, print, fulfil or replace physical tickets or wristbands;
  • provide security, medical, licensing or crowd-control services.

You attend Events at your own risk. If something goes wrong at an Event, your primary recourse is against the Organiser, not Connect. Connect may assist with dispute resolution in its discretion but is not obliged to do so.

3.5 Nothing in this clause limits your statutory consumer rights

Nothing in this clause 3 excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. See clause 13 for more.

4. Eligibility and your account

4.1 Age

You must be at least 13 years old to create an account. If you are under 18, you represent that you have your parent or guardian's permission to use the Platform and that they have agreed to these Terms on your behalf.

Some Events have their own minimum age requirements set by the Organiser (for example, 18+ licensed events). You are responsible for complying with those requirements and bringing valid identification if required.

4.2 Account accuracy

You must provide accurate, current and complete information when you create your account, and keep it updated. You are responsible for everything that happens on your account, so keep your password and device secure and don't share your login with anyone else. If you think someone has accessed your account without your permission, tell us immediately at support@connectau.co.

4.3 One person per account

Each account is for a single individual. You must not share accounts, create accounts for other people without their permission, or create multiple accounts to evade restrictions.

5. Using the Platform

5.1 Acceptable use

You agree not to:

  • use the Platform in a way that breaks any law or infringes anyone's rights;
  • post content that is illegal, defamatory, harassing, hateful, sexually explicit, violent or otherwise inappropriate;
  • impersonate another person or misrepresent your affiliation with any person or organisation;
  • upload viruses, malware or any other harmful code;
  • attempt to interfere with, probe or reverse-engineer the Platform;
  • scrape, crawl or extract data from the Platform by automated means without our written permission;
  • use the Platform to send spam, chain messages or unsolicited promotional content;
  • resell Tickets for more than face value, unless the Organiser has expressly permitted it;
  • use the Platform to facilitate fraud, money laundering or any criminal activity;
  • harass other users or make them feel unsafe.

If you break these rules we may suspend or delete your account without notice and, where appropriate, report you to the relevant authorities.

5.2 Community Standards

You also agree to follow our Community Standards, which are incorporated into these Terms by reference. We may update our Community Standards from time to time.

6. User Content

6.1 You own your content

You own the content you create and upload to the Platform. We don't claim ownership of your photos, videos, messages, event listings or anything else you post.

6.2 Licence to Connect

To operate the Platform, we need permission to use your content. You grant Connect a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, distribute, adapt and make available your User Content for the purpose of operating and promoting the Platform. This licence continues for as long as your content is on the Platform, and for a reasonable period after you delete it to allow for backups and legal retention.

If you delete your account, we will stop using your User Content for promotional purposes, but content you shared in group contexts (for example, messages in a group chat) may remain visible to other participants.

6.3 You are responsible for your content

You represent and warrant that:

  • you own, or have all necessary rights to, the content you post;
  • your content doesn't infringe anyone else's copyright, trademark, privacy or other rights;
  • your content is lawful and consistent with these Terms and our Community Standards.

You indemnify Connect against any claim brought against us because your User Content breaches these representations.

6.4 Moderation

We may review, remove or refuse to display any User Content that we believe breaches these Terms, our Community Standards, or the law. We are not obliged to monitor content but reserve the right to do so.

7. Buying and attending Events

7.1 The Ticket is a contract between you and the Organiser

When you buy a Ticket, you are entering into a contract with the Organiser. The Organiser is responsible for delivering the Event you paid for.

7.2 Refunds

The Organiser sets the refund policy for each Event. The refund policy is shown on the checkout screen before you buy. By buying a Ticket, you agree to the Organiser's refund policy for that Event.

Refunds are processed as follows:

  • If the Organiser cancels the Event: the Organiser is responsible for refunding Buyers in accordance with their refund policy and applicable consumer law. Connect will facilitate refunds where technically possible but the obligation to refund sits with the Organiser.
  • If you want to cancel your purchase: you may request a refund from the Organiser through the app. The Organiser decides whether to grant the refund in line with their published policy.
  • If the Organiser's policy is silent: your statutory rights under Australian Consumer Law apply.

Refunds are always returned to your original payment method. If Stripe has already paid the Ticket funds out to the Organiser and the Organiser is unable or unwilling to refund you, your claim is against the Organiser. Connect is not a guarantor of the Organiser's obligations.

7.3 Resale and transfer

You may only resell or transfer a Ticket if the Organiser allows it. Unauthorised resale of a Ticket is a breach of these Terms and the Organiser may refuse entry.

7.4 Fees and taxes

The price shown on the checkout screen includes:

  • the Ticket price set by the Organiser
  • any platform fee passed through to you by the Organiser (if the Organiser has chosen to pass the fee on, rather than absorb it)
  • payment processing fees, if applicable

GST is included in the Ticket price where applicable. The Organiser is responsible for any GST collected on ticket sales. Connect is responsible for GST on its own platform fee.

7.5 Entry to the Event

Showing up to the Event with a valid Ticket does not guarantee entry. The Organiser and venue operators may refuse entry for reasons including (but not limited to) intoxication, failure to produce ID, breach of venue rules or the Event being at capacity. Any such decision is made by the Organiser or venue, not Connect.

7.6 What you do at the Event is your responsibility

You attend Events at your own risk. Connect does not provide insurance, medical assistance, security, transport or any other service at Events. You are responsible for your own safety, your belongings, and your behaviour.

8. Platform fee

Connect charges a platform fee of 5% of the Ticket price for each paid Ticket sold through the Platform. The fee is collected by Stripe as an application fee at the time of purchase.

Organisers may choose to absorb this fee (it comes out of their Ticket price) or pass it on to Buyers (it is added to the displayed Ticket price). The checkout screen shows the total you will be charged before you confirm payment.

We may change the platform fee from time to time with reasonable notice. Changes do not apply to Tickets already purchased.

9. Payments

Payments on the Platform are processed by Stripe. By using the Platform you also agree to Stripe's terms of service, available at stripe.com/legal. Connect does not store your full card details.

If a payment fails, is reversed, or is the subject of a chargeback, we may:

  • suspend your access to any Tickets or services linked to that payment
  • pass the chargeback cost on to you or the Organiser (as applicable)
  • close your account if we reasonably believe the chargeback was fraudulent.

10. Push notifications, email and communications

By creating an account you consent to receive transactional communications from us (purchase confirmations, Event reminders, security alerts, service announcements). You can turn off push notifications in your device settings at any time. You cannot opt out of essential transactional emails while your account is active.

11. Intellectual property

The Platform, including the Connect name, logo, software, design and all related materials, is owned by Connect or its licensors and is protected by copyright and trademark laws. You may use the Platform only as permitted by these Terms. You must not copy, reproduce, modify or create derivative works of any part of the Platform without our express written permission.

12. Termination

12.1 You can leave any time

You can stop using the Platform and delete your account at any time through the Settings screen.

12.2 We can suspend or close your account

We may suspend or close your account, with or without notice, if we reasonably believe you have:

  • breached these Terms, our Community Standards or any applicable law;
  • put other users, Organisers or Connect at risk;
  • engaged in fraudulent, abusive or dishonest behaviour;
  • abused refund, chargeback or dispute processes.

If we close your account you will lose access to Tickets, messages and content linked to the account. Refund eligibility for unused Tickets at the time of closure is determined by the Organiser's refund policy.

12.3 Survival

Clauses that by their nature should survive termination (including clauses 3, 6, 7.2, 13, 14, 15 and 16) survive the termination of your account.

13. Consumer guarantees and liability

13.1 Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those consumer guarantees.

Where we are permitted by law to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to:

  • in the case of services: re-supplying the services or paying the cost of having the services re-supplied;
  • in the case of goods: replacing the goods, supplying equivalent goods, or paying the cost of replacement or equivalent goods.

13.2 What Connect is not liable for

To the maximum extent permitted by law, and subject to clause 13.1, Connect is not liable for:

  • the conduct of any Organiser or any other user of the Platform;
  • the delivery, quality, safety, legality or cancellation of any Event;
  • the accuracy of any Event listing;
  • loss or damage arising from your attendance at (or inability to attend) an Event;
  • loss or damage arising from the actions, omissions or insolvency of an Organiser;
  • loss of data, loss of profits, loss of opportunity, or any indirect, incidental, special or consequential loss.

13.3 Cap on direct liability

To the maximum extent permitted by law, and subject to clause 13.1, Connect's total aggregate liability to you for any claim arising out of or in connection with the Platform is capped at the greater of AUD $100 or the total platform fees paid by or for you to Connect in the 12 months preceding the claim.

14. Indemnity

You agree to indemnify and hold harmless Connect, its directors, employees, contractors and service providers against any claim, loss, damage, cost or expense (including legal fees) arising out of or in connection with:

  • your breach of these Terms, our Community Standards or any law;
  • your User Content;
  • your attendance at any Event;
  • your interactions with any other user of the Platform.

This indemnity does not apply to the extent a claim is caused by Connect's own negligence or wilful misconduct.

15. Disputes and governing law

15.1 Talk to us first

If you have a problem with the Platform, please contact us at support@connectau.co before starting any legal proceedings. Most issues can be resolved quickly by having a conversation.

15.2 Governing law

These Terms are governed by the laws of South Australia, Australia. You and Connect submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

15.3 No class actions

To the maximum extent permitted by law, you may bring claims against us only in your individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes we'll notify you in the app or by email at least 14 days before the changes take effect. If you keep using the Platform after the changes take effect, you accept the new Terms. If you don't agree, your only option is to stop using the Platform and delete your account.

17. General

  • Entire agreement: these Terms, together with the Privacy Policy and Community Standards, form the entire agreement between you and Connect about your use of the Platform.
  • Severability: if any part of these Terms is found to be unenforceable, the rest stays in effect.
  • No waiver: if we don't enforce a right under these Terms immediately, it doesn't mean we've given it up.
  • Assignment: you can't assign or transfer your rights under these Terms. We can assign our rights to a successor or purchaser of our business.
  • Notices: we'll send notices to you at the email address on your account. You can send notices to us at legal@connectau.co.

18. Contact

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 PO Box 368, Goodwood SA 5034 Email: legal@connectau.co