Connect

Legal · Terms & Conditions

Terms and Conditions

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 Postal address: PO Box 368, Goodwood SA 5034

Effective date: 21 July 2026 Last updated: 21 July 2026

1. Welcome to Connect

These Terms and Conditions ("Terms") are a legal agreement between you and Connect Laboratory Pty Ltd (ABN 76 696 182 180) ("Connect", "we", "us", "our"). They govern your use of the Connect iOS app, the Connect website at connectau.co, any associated web apps, and any other technology we make available from time to time (together, the "Platform").

By creating an account, downloading the app, or using the Platform, you agree to these Terms. If you don't agree, don't use the Platform.

Please read clause 3 (What Connect Is and Is Not) carefully. It explains that Connect is a marketplace and community platform. Businesses, organisers, hosts and service providers — not Connect — are responsible for the events, services, bookings, groups, locations, offers and listings they publish through the Platform.

2. Key definitions

In these Terms:

  • "Booking" means a reservation, ticket, appointment, enrolment, order or other purchase made through the Platform for an Event, Service or other Listing.
  • "Buyer" means a user who purchases a Ticket, Booking, Service or other paid offer through the Platform.
  • "Business" means a business, venue, organisation, brand, club, studio, service provider, group operator or other entity with a profile or listing on the Platform.
  • "Event" means an in-person physical event, trip, festival, class, workshop, activity or experience advertised on the Platform.
  • "Host" means a user, Organiser, Business or other entity that creates, publishes, manages or sells access to a Listing on the Platform.
  • "Listing" means any Event, Service, location, space, group, business profile, experience, ticketed activity, booking page, product or other public or private page published through the Platform.
  • "Organiser" means a user, Business or other entity that creates, publishes, manages or sells access to an Event or other Listing on the Platform.
  • "Service" means a service, appointment, class, workshop, package, tour, experience, rental or other bookable offer advertised on the Platform.
  • "Ticket" means an entitlement to attend an Event, purchased or issued through the Platform.
  • "User Content" means anything you upload, post, send or create on the Platform, including photos, videos, messages, event listings and comments.

3. What Connect Is and Is Not — please read this carefully

3.1 Connect is a marketplace platform

Connect operates a marketplace and community platform that helps people discover, organise, book, pay for, attend and share real-world activities. The Platform includes features such as Events, Services, groups, business profiles, locations, spaces, messaging, photo galleries, reviews, payments, calendars, invites, checklists and memories.

The Platform provides software, listing space, payment infrastructure through Stripe, communication tools, business-management tools and related technology services. Unless we expressly say otherwise, Connect does not itself run, deliver, sell or guarantee the underlying Events, Services, Bookings, groups, locations or Listings.

3.2 Connect is not the seller or provider

When you buy a Ticket, make a Booking, join a paid Service or purchase another paid Listing through the Platform:

  • The legal contract of sale is between you (the Buyer) and the relevant Host, Organiser, Business or service provider — not between you and Connect.
  • The Host, Organiser, Business or service provider is the seller or provider of record for that Ticket, Booking, Service or Listing.
  • The Host, Organiser, Business or service provider is responsible for the accuracy of the Listing, delivery of the Event or Service, refund policy, cancellation decisions, consumer guarantees and overall experience.
  • Connect provides the technology that makes discovery, communication and payment possible but is not a party to the underlying contract of sale unless we expressly say otherwise.

3.3 Payment flow

Payments for paid Tickets, Bookings, Services and other paid Listings are processed by Stripe. Where Stripe Connect is used, Stripe transfers the relevant amount to the Host's, Organiser's or Business's connected Stripe account, minus any platform fee charged by Connect and any Stripe processing fees (see clause 8). Connect does not store your full card details and does not hold ticket or booking proceeds as trustee, fiduciary or escrow agent for the Host unless we expressly agree otherwise in writing.

3.4 Listings are the Host's responsibility

Connect does not:

  • verify the identity of Hosts beyond information collected by Connect, Stripe or other providers during onboarding;
  • inspect venues, licences, insurance, staffing, safety arrangements, equipment, instructors or service delivery;
  • guarantee that Events, Services, Bookings, groups or Listings will take place or will be as described;
  • guarantee the quality of performers, food, drink, facilities, services, staff, hosts, products or any other aspect of a Listing;
  • issue, print, fulfil or replace physical tickets or wristbands;
  • provide security, medical, licensing, transport, crowd-control or service-delivery services.

You attend Events and use Services at your own risk. If something goes wrong with an Event, Service, Booking, group, location or Listing, your primary recourse is against the relevant Host, Organiser, Business or service provider, not Connect. Connect may assist with dispute resolution in its discretion but is not obliged to do so.

3.5 Nothing in this clause limits your statutory consumer rights

Nothing in this clause 3 excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. See clause 13 for more.

4. Eligibility and your account

4.1 Age

You must be at least 13 years old to create an account. If you are under 18, you represent that you have your parent or guardian's permission to use the Platform and that they have agreed to these Terms on your behalf.

Some Events have their own minimum age requirements set by the Organiser (for example, 18+ licensed events). You are responsible for complying with those requirements and bringing valid identification if required.

4.2 Account accuracy

You must provide accurate, current and complete information when you create your account, and keep it updated. You are responsible for everything that happens on your account, so keep your password and device secure and don't share your login with anyone else. If you think someone has accessed your account without your permission, tell us immediately at support@connectau.co.

4.3 One person per account

Each account is for a single individual. You must not share accounts, create accounts for other people without their permission, or create multiple accounts to evade restrictions.

5. Using the Platform

5.1 Acceptable use

You agree not to:

  • use the Platform in a way that breaks any law or infringes anyone's rights;
  • post content that is illegal, defamatory, harassing, hateful, sexually explicit, violent or otherwise inappropriate;
  • impersonate another person or misrepresent your affiliation with any person or organisation;
  • upload viruses, malware or any other harmful code;
  • attempt to interfere with, probe or reverse-engineer the Platform;
  • scrape, crawl or extract data from the Platform by automated means without our written permission;
  • use the Platform to send spam, chain messages or unsolicited promotional content;
  • resell Tickets for more than face value, unless the Organiser has expressly permitted it;
  • use the Platform to facilitate fraud, money laundering or any criminal activity;
  • harass other users or make them feel unsafe.

If you break these rules we may suspend or delete your account without notice and, where appropriate, report you to the relevant authorities.

5.2 Community Standards

You also agree to follow our Community Standards, which are incorporated into these Terms by reference. We may update our Community Standards from time to time.

6. User Content

6.1 You own your content

You own the content you create and upload to the Platform. We don't claim ownership of your photos, videos, messages, event listings or anything else you post.

6.2 Licence to Connect

To operate the Platform, we need permission to use your content. You grant Connect a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, display, distribute, adapt and make available your User Content for the purpose of operating and promoting the Platform. This licence continues for as long as your content is on the Platform, and for a reasonable period after you delete it to allow for backups and legal retention.

If you delete your account, we will stop using your User Content for promotional purposes, but content you shared in group contexts (for example, messages in a group chat) may remain visible to other participants.

6.3 You are responsible for your content

You represent and warrant that:

  • you own, or have all necessary rights to, the content you post;
  • your content doesn't infringe anyone else's copyright, trademark, privacy or other rights;
  • your content is lawful and consistent with these Terms and our Community Standards.

You indemnify Connect against any claim brought against us because your User Content breaches these representations.

6.4 Moderation

We may review, remove or refuse to display any User Content that we believe breaches these Terms, our Community Standards, or the law. We are not obliged to monitor content but reserve the right to do so.

7. Buying, booking and attending

7.1 The Ticket or Booking is a contract between you and the Host

When you buy a Ticket, make a Booking or purchase a Service, you are entering into a contract with the relevant Host, Organiser, Business or service provider. They are responsible for delivering what you paid for.

7.2 Refunds

The Host sets the refund policy for each paid Listing unless Connect expressly states otherwise. The refund policy is shown on the checkout screen before you buy. By buying a Ticket, making a Booking or purchasing a Service, you agree to the refund policy for that Listing.

Refunds are processed as follows:

  • If the Host cancels the Listing: the Host is responsible for refunding Buyers in accordance with their refund policy and applicable consumer law. Connect will facilitate refunds where technically possible but the obligation to refund sits with the Host.
  • If you want to cancel your purchase: you may request a refund from the Host through the app where available. The Host decides whether to grant the refund in line with their published policy and applicable law.
  • If the Host's policy is silent: your statutory rights under Australian Consumer Law apply.

Refunds are usually returned to your original payment method. If Stripe has already paid the relevant funds out to the Host and the Host is unable or unwilling to refund you, your claim is against the Host. Connect is not a guarantor of the Host's obligations.

7.3 Resale and transfer

You may only resell or transfer a Ticket if the Host allows it. Unauthorised resale of a Ticket is a breach of these Terms and the Host may refuse entry.

7.4 Fees and taxes

The price shown on the checkout screen includes, where applicable:

  • the Ticket, Booking, Service or Listing price set by the Host;
  • any platform fee passed through to you by the Host (if the Host has chosen to pass the fee on, rather than absorb it);
  • payment processing fees, if applicable

GST is included in the price where applicable. The Host is responsible for any GST collected on their sales. Connect is responsible for GST on its own platform fee.

7.5 Entry and attendance

Showing up to an Event or Booking with a valid Ticket or confirmation does not guarantee entry or participation. The Host, Organiser, Business, service provider or venue operator may refuse entry or participation for reasons including intoxication, failure to produce ID, breach of venue rules, late arrival, safety concerns or the Event or Service being at capacity. Any such decision is made by the Host or venue, not Connect.

7.6 What you do at an Event or Service is your responsibility

You attend Events and use Services at your own risk. Connect does not provide insurance, medical assistance, security, transport, equipment, supervision or any other on-site service unless we expressly say otherwise. You are responsible for your own safety, your belongings, and your behaviour.

8. Platform fee

Connect charges a platform fee for paid Tickets, Bookings, Services and other paid Listings sold through the Platform. Unless we agree otherwise in writing or publish a different fee for a particular product, the platform fee is 5% of the price. The fee may be collected by Stripe as an application fee at the time of purchase.

Hosts may choose to absorb this fee (it comes out of the price they set) or pass it on to Buyers (it is added to the displayed price). The checkout screen shows the total you will be charged before you confirm payment.

We may change the platform fee from time to time with reasonable notice. Changes do not apply to Tickets already purchased.

9. Payments

Payments on the Platform are processed by Stripe. By using the Platform you also agree to Stripe's terms of service, available at stripe.com/legal. Connect does not store your full card details.

If a payment fails, is reversed, or is the subject of a chargeback, we may:

  • suspend your access to any Tickets or services linked to that payment
  • pass the chargeback cost on to you or the Organiser (as applicable)
  • close your account if we reasonably believe the chargeback was fraudulent.

10. Push notifications, email and communications

By creating an account you consent to receive transactional communications from us (purchase confirmations, Event reminders, security alerts, service announcements). You can turn off push notifications in your device settings at any time. You cannot opt out of essential transactional emails while your account is active.

11. Intellectual property

The Platform, including the Connect name, logo, software, design and all related materials, is owned by Connect or its licensors and is protected by copyright and trademark laws. You may use the Platform only as permitted by these Terms. You must not copy, reproduce, modify or create derivative works of any part of the Platform without our express written permission.

12. Termination

12.1 You can leave any time

You can stop using the Platform and delete your account at any time through the Settings screen.

12.2 We can suspend or close your account

We may suspend or close your account, with or without notice, if we reasonably believe you have:

  • breached these Terms, our Community Standards or any applicable law;
  • put other users, Hosts, Organisers, Businesses or Connect at risk;
  • engaged in fraudulent, abusive or dishonest behaviour;
  • abused refund, chargeback or dispute processes.

If we close your account you will lose access to Tickets, Bookings, messages and content linked to the account. Refund eligibility for unused Tickets, Bookings or Services at the time of closure is determined by the relevant Host's refund policy and applicable law.

12.3 Survival

Clauses that by their nature should survive termination (including clauses 3, 6, 7.2, 13, 14, 15 and 16) survive the termination of your account.

13. Consumer guarantees and liability

13.1 Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those consumer guarantees.

Where we are permitted by law to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to:

  • in the case of services: re-supplying the services or paying the cost of having the services re-supplied;
  • in the case of goods: replacing the goods, supplying equivalent goods, or paying the cost of replacement or equivalent goods.

13.2 What Connect is not liable for

To the maximum extent permitted by law, and subject to clause 13.1, Connect is not liable for:

  • the conduct of any Host, Organiser, Business, service provider or other user of the Platform;
  • the delivery, quality, safety, legality or cancellation of any Event, Service, Booking, group, location, space or Listing;
  • the accuracy of any Listing;
  • loss or damage arising from your attendance at, use of, or inability to attend or use, any Event, Service, Booking, group, location, space or Listing;
  • loss or damage arising from the actions, omissions or insolvency of a Host, Organiser, Business or service provider;
  • loss of data, loss of profits, loss of opportunity, or any indirect, incidental, special or consequential loss.

13.3 Cap on direct liability

To the maximum extent permitted by law, and subject to clause 13.1, Connect's total aggregate liability to you for any claim arising out of or in connection with the Platform is capped at the greater of AUD $100 or the total platform fees paid by or for you to Connect in the 12 months preceding the claim.

14. Indemnity

You agree to indemnify and hold harmless Connect, its directors, employees, contractors and service providers against any claim, loss, damage, cost or expense (including legal fees) arising out of or in connection with:

  • your breach of these Terms, our Community Standards or any law;
  • your User Content;
  • your attendance at any Event or your use of any Service, Booking, group, location, space or Listing;
  • your interactions with any other user of the Platform.

This indemnity does not apply to the extent a claim is caused by Connect's own negligence or wilful misconduct.

15. Disputes and governing law

15.1 Talk to us first

If you have a problem with the Platform, please contact us at support@connectau.co before starting any legal proceedings. Most issues can be resolved quickly by having a conversation.

15.2 Governing law

These Terms are governed by the laws of South Australia, Australia. You and Connect submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.

15.3 No class actions

To the maximum extent permitted by law, you may bring claims against us only in your individual capacity, and not as a plaintiff or class member in any class, collective or representative proceeding.

16. Changes to these Terms

We may update these Terms from time to time. When we make material changes we'll notify you in the app or by email at least 14 days before the changes take effect. If you keep using the Platform after the changes take effect, you accept the new Terms. If you don't agree, your only option is to stop using the Platform and delete your account.

17. General

  • Entire agreement: these Terms, together with the Privacy Policy and Community Standards, form the entire agreement between you and Connect about your use of the Platform.
  • Severability: if any part of these Terms is found to be unenforceable, the rest stays in effect.
  • No waiver: if we don't enforce a right under these Terms immediately, it doesn't mean we've given it up.
  • Assignment: you can't assign or transfer your rights under these Terms. We can assign our rights to a successor or purchaser of our business.
  • Notices: we'll send notices to you at the email address on your account. You can send notices to us at legal@connectau.co.

18. Contact

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 PO Box 368, Goodwood SA 5034 Email: legal@connectau.co