Legal · Organiser Agreement

Connect Organiser and Business Agreement

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 Postal address: PO Box 368, Goodwood SA 5034

Effective date: 21 July 2026 Last updated: 21 July 2026

1. About this Agreement

This Organiser and Business Agreement ("Agreement") is a binding contract between you ("Host", "Organiser", "Business", "you", "your") and Connect Laboratory Pty Ltd (ABN 76 696 182 180) ("Connect", "we", "us", "our").

It applies if you create, publish, manage or sell access to Events, Services, bookings, business profiles, locations, spaces, groups or other paid or public listings through the Connect Platform. It is in addition to, not instead of, Connect's [Terms and Conditions] and [Privacy Policy], which also apply to you as a user of the Platform. If there is any inconsistency between this Agreement and the Terms and Conditions, this Agreement prevails for matters relating to your activities as a Host, Organiser or Business.

By ticking the "I agree" box during onboarding, creating a paid Event or Service, publishing or managing a Business account, or otherwise using Connect to sell, promote or manage Listings, you agree to this Agreement. If you don't agree, don't onboard as a Host, Organiser or Business and don't publish or sell Listings on the Platform.

2. Who can be a Host, Organiser or Business

To sell Tickets, take Bookings, publish paid Services, operate a Business account or otherwise manage commercial Listings through the Platform, you must:

be at least 18 years old;
have the legal capacity to enter into a binding contract;
if contracting on behalf of a company, partnership or other entity, be duly authorised to do so (and in that case, "you" refers to that entity);
be located in, or lawfully operating in, Australia;
successfully complete Stripe Connect Express onboarding and satisfy Stripe's own requirements (including identity verification and any KYC checks);
not be prohibited from using the Platform or from receiving services from Stripe.

We may decline to approve your Host, Organiser or Business account, or suspend it at any time, if you do not meet these requirements.

2A. Connect-managed draft and claimed Business accounts

Connect may, from time to time, create or manage draft Business profiles, locations, spaces, groups, events, services or other Listings for demonstration, onboarding, sales or operational purposes (Connect-managed Listings).

Unless a Connect-managed Listing has been claimed, approved or authorised by the relevant Business, Host or Organiser, Connect may keep it private, draft, hidden from public discovery, or clearly marked as unclaimed or Connect-managed where appropriate.

If you claim, approve, publish, adopt, edit or continue using a Connect-managed Listing, you become responsible for that Listing from the time you do so. You must review all information, images, prices, descriptions, opening hours, booking details and policies before publishing or using it. Connect is not responsible for errors in information you approve, adopt or fail to update.

Connect may remove, unpublish, transfer, correct or restrict a Connect-managed Listing at any time if we believe it is inaccurate, unauthorised, misleading, unlawful, likely to cause confusion, or no longer appropriate for the Platform.

3. You are the seller or provider — the most important clause in this Agreement

3.1 Seller and provider of record

You are the seller or provider of record for every Ticket, Booking, Service or paid Listing you sell through the Platform. When a Buyer purchases from you:

the contract of sale is between you and the Buyer;
Connect is not a party to the contract of sale;
Connect is not a reseller, agent, co-seller, co-provider or guarantor of the Ticket, Booking, Service or Listing.

You, and only you, are legally responsible to the Buyer for:

the accuracy of the Listing;
the delivery of the Event, Service, Booking or other offer;
any refund, remedy or compensation owed to the Buyer under your refund policy or under law (including the Australian Consumer Law);
any failure to meet consumer guarantees in connection with the Event, Service, Booking or other offer;
any incident, injury, illness, loss, damage, no-show, cancellation, delay or service failure arising at or in connection with the Listing.

3.2 Connect's limited role

Connect provides technology services only. Specifically, Connect:

provides the software and hosting that allows you to list Events, Services, groups, locations, spaces and business details, and communicate with Buyers;
facilitates payment through Stripe Connect, including the collection of a platform fee;
stores Listing, Ticket, Booking, messaging, gallery and business-management data on your behalf;
provides customer-facing apps through which Buyers discover, book, purchase, attend and communicate.

Connect is not a ticket agent, box office, promoter, venue operator, insurer, security provider, licensee, accommodation provider, tour operator, instructor, caterer, service provider, employer, agent or any other kind of on-site provider. Connect does not verify venues, inspect premises, check performer line-ups, approve licences, audit services, verify facilities, inspect spaces or supervise your Listing in any way beyond the limited moderation described in clause 11.

4. Your responsibilities for Listings

You are responsible for running every Event, Service, Booking, business profile, location, space, group and other Listing you publish or manage in a lawful, safe and honest way. Without limiting the generality of the above, you must:

4.1 Accuracy and honesty

list only Events, Services, Bookings and other offers that you actually intend to deliver, on the date, time and at the place shown;
describe each Listing accurately, including the line-up, inclusions, exclusions, facilities, age restrictions, food and drink, accessibility, start and end times, location, capacity, booking requirements, cancellation rules and anything else a reasonable Buyer would want to know;
not engage in misleading or deceptive conduct under the Australian Consumer Law;
make sure any photos, videos and other media you use in your listing are yours to use or properly licensed.

4.2 Legal and regulatory compliance

hold every licence, permit and approval needed to run the Listing, including venue licences, liquor licences, entertainment licences, food-business approvals, instructor qualifications, public liability insurance, council approvals, noise permits and any approvals required for tours, rentals, transport or accommodation;
comply with all workplace health and safety, food safety, liquor, noise, zoning, anti-discrimination, child-safety, consumer and privacy laws;
provide adequate staffing, security, supervision, crowd management, equipment and first-aid arrangements appropriate to the size and nature of the Listing;
comply with age-restriction laws (including not selling alcohol to minors or admitting minors to age-restricted premises);
comply with all tax laws applicable to your sales, including registering for, collecting and remitting GST where required.

4.3 Physical or real-world offers only

Connect is a platform for in-person, physical and real-world offers. You may not use the Platform to sell access to:

online-only Events (livestreams, Zoom events, digital workshops, online courses);
downloadable digital content;
services to be consumed through or within the Connect app itself.

This restriction exists partly because Apple's App Store Guidelines treat digital-only products differently from physical events and services. Listing an online-only or app-consumed digital offer may cause your Listing to be removed and may cause the Connect iOS app to be rejected by Apple. If you want to sell digital-only products, you must not do so through the Connect iOS app unless Connect expressly enables that functionality.

4.4 Prohibited Listings

You must not list any Event, Service, Booking, business profile, location, space, group or other Listing that:

is illegal;
promotes violence, hatred, discrimination or terrorism;
involves the sale of illegal drugs or weapons;
involves sexual services or adult content that is prohibited by applicable law;
infringes any third party's intellectual property, privacy or other rights;
is misleading or deceptive.

We may remove any Listing that breaches this clause without notice, refund Buyers at your expense, and suspend or terminate your Host, Organiser or Business account.

5. Refund policy — required, and your responsibility

5.1 You must publish a refund policy on every paid Listing

Every paid Event, Service, Booking or other paid Listing you publish on the Platform must include a clear, written refund policy where the Platform requires one. You cannot publish a paid Listing without providing the required refund or cancellation terms.

Your refund policy must:

be written in plain English;
clearly state the circumstances in which Buyers can get a refund (for example, "full refund up to 48 hours before the Event, no refund after that");
comply with the Australian Consumer Law — in particular, you cannot use the refund policy to exclude the consumer guarantees under the ACL.

5.2 You are responsible for honouring your refund policy

You agree to:

honour your refund policy in every case where it applies;
comply with any refund obligation you have under the Australian Consumer Law, regardless of what your refund policy says;
refund Buyers promptly if you cancel, materially change, fail to deliver, or cannot provide the Event, Service, Booking or Listing;
not discourage Buyers from exercising rights they have under your policy or the law.

5.3 Refund mechanics

The Platform allows refunds to be processed through Stripe. You authorise Connect to initiate refunds against your Stripe Connect balance in the following circumstances:

you approve a refund request from a Buyer;
you initiate a refund yourself (for example, because you are cancelling the Event or Service);
Connect is legally required to process a refund (for example, in response to a court order or a chargeback decision);
a chargeback is raised by a Buyer's card issuer and is decided in the Buyer's favour.

Connect processes refunds as your agent, on your instruction or behalf, and out of your Stripe Connect balance. The economic cost of a refund sits with you, not Connect. If your Stripe Connect balance is insufficient to cover a refund, you remain liable for the shortfall and Stripe may recover it from your linked bank account.

5.4 Chargebacks

If a Buyer raises a chargeback with their card issuer:

Connect will notify you and give you an opportunity to dispute the chargeback with Stripe;
you are responsible for providing evidence and responding within Stripe's timelines;
the full amount of any successful chargeback (including any chargeback fees) will be deducted from your Stripe Connect balance;
if the balance is insufficient, you remain liable for the shortfall;
Connect is not a guarantor of your Event, Service, Booking or Listing and is not liable for chargebacks.

6. Tax

You are responsible for:

registering for GST if your annual turnover meets or exceeds the GST registration threshold;
collecting GST on sales where required, and including GST in the price you display;
remitting GST to the Australian Taxation Office;
declaring revenue as assessable income for income tax purposes;
issuing tax invoices to Buyers where they are required by law.

You acknowledge that Connect does not provide tax advice. Connect will provide you with transaction records so you can account for your sales, but you are solely responsible for your tax obligations.

7. Platform fee

7.1 Fee

Connect charges a platform fee for paid Tickets, Bookings, Services and other paid Listings sold through the Platform. Unless we agree otherwise in writing or publish a different fee for a particular product, the platform fee is 1% of the price. The fee may be taken automatically by Stripe at the time of sale as a Stripe Connect application fee and reflected in the transaction records available in your Stripe dashboard.

7.2 Fee mode

On each paid Listing, where the Platform allows it, you can choose whether:

to absorb the platform fee (so the fee comes out of the price you set); or
to pass through the platform fee (so the fee is added on top of the price and charged to the Buyer).

The fee mode you select is shown to Buyers at checkout.

7.3 Changes to the fee

We may change the platform fee by giving you at least 30 days' written notice. Changes do not apply retrospectively to purchases already completed. If you don't agree to the new fee, your only option is to stop selling new paid Listings on the Platform and close your Host, Organiser or Business account.

8. Payment flow and Stripe

8.1 Stripe Connect

To sell paid Tickets, take Bookings, publish paid Services or receive payouts through the Platform, you must complete onboarding to Stripe Connect Express and maintain a Stripe Connect account in good standing. You agree to:

the Stripe Connected Account Agreement;
the Stripe Services Agreement;
any other Stripe terms applicable to you.

These Stripe agreements are separate from this Agreement. By using the Platform you enter into them directly with Stripe, and Stripe (not Connect) is your payment processor.

8.2 How the money flows

For each paid Ticket, Booking, Service or other paid Listing:

The Buyer pays the price (plus any passed-through fees) to Stripe.
Stripe deducts the 1% Connect platform fee and any Stripe processing fees.
Stripe transfers the remaining amount to your Stripe Connect balance.
Stripe pays your balance out to your linked bank account according to Stripe's payout schedule.

Connect does not at any point hold your revenue on your behalf and is not a trustee, fiduciary or escrow agent.

8.3 If Stripe suspends or terminates your account

If Stripe suspends, limits or terminates your Stripe Connect account, you may be unable to sell paid Listings or receive payouts through the Platform. Any dispute with Stripe must be resolved directly between you and Stripe. Connect cannot override Stripe's decisions.

9. Data and privacy

9.1 Buyer data you receive

When a Buyer purchases a Ticket, makes a Booking, joins a Service or otherwise interacts with your Listing, Connect shares limited information about the Buyer with you so you can manage the Listing. This may include the Buyer's name, profile photo, ticket or booking type, purchase status, attendance status, booking answers, accessibility or dietary information they provide, and messages they choose to send you through the Platform.

9.2 You must handle Buyer data lawfully

You agree to:

treat any personal information you receive about Buyers as confidential;
handle that information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent they apply to you;
use the information only for the purpose of managing the specific Event, Service, Booking, group or Listing the Buyer interacted with;
not sell, rent or share Buyer information with any third party;
not send Buyers marketing communications without their express consent;
delete Buyer information when it is no longer reasonably needed for that purpose.

Breach of this clause is a serious breach of this Agreement.

9.3 Connect's role

Connect's own handling of personal information is described in the [Privacy Policy].

10. Intellectual property

10.1 Your content

You retain ownership of the listings, photos, videos, descriptions, business details, location details, service details and other content you upload to the Platform ("Host Content").

10.2 Licence to Connect

You grant Connect a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, reproduce, display, distribute, adapt and promote your Host Content on and through the Platform, including for the purpose of marketing the Platform and your Listings to Buyers. This licence continues for as long as the Host Content is on the Platform, and for a reasonable period afterwards for archival and legal purposes.

10.3 You warrant you have the rights

You warrant that:

you own, or have all necessary rights and licences to use, the Host Content;
the Host Content does not infringe anyone's copyright, trademark, privacy, publicity or other rights;
any image or likeness of a person in your Host Content is used with that person's consent where required by law.

You indemnify Connect against any claim that your Host Content infringes a third party's rights.

11. Moderation and suspension

We may at any time, in our reasonable discretion and with or without notice:

remove or edit a Listing that we believe breaches this Agreement, the Terms and Conditions, the Community Standards or the law;
suspend your Host, Organiser or Business account or your ability to sell new paid Listings;
freeze payouts pending investigation of a serious complaint, suspected fraud or legal process;
terminate your Host, Organiser or Business account.

Where we reasonably believe a Listing breaches this Agreement and Buyers would be entitled to a refund, we may instruct Stripe to refund Buyers from your balance without your separate approval.

If we suspend or terminate your Host, Organiser or Business account, any Tickets, Bookings or purchases already sold remain valid unless we also cancel the relevant Listing, in which case refunds will be processed in line with your refund policy and the law.

12. Your indemnity to Connect

This is a standard indemnity that supports the liability allocation in clause 3. You agree to indemnify, defend and hold harmless Connect, its officers, employees, contractors and service providers from and against any and all claims, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees on a full indemnity basis) arising out of or in connection with:

any Event, Service, Booking, business profile, location, space, group or other Listing you publish or manage on the Platform, including any injury, death, property damage, illness or distress suffered by any Buyer, attendee, customer, participant, performer, contractor or other person in connection with it;
any breach of this Agreement, the Terms and Conditions or any law by you;
any claim brought by a Buyer in relation to a Ticket, Booking, Service or other Listing you sold or provided, including claims for refund, compensation or consumer guarantees;
any claim that your Host Content infringes a third party's rights;
any tax, fine, penalty or charge owed by you in connection with sales through the Platform;
any chargeback, reversal or dispute relating to any sale you made through the Platform.

This indemnity does not apply to the extent a claim is caused by Connect's own negligence or wilful misconduct, and is subject to clause 13 of the Terms and Conditions (Australian Consumer Law).

13. Limitation of Connect's liability

Clause 13 of the Terms and Conditions (Consumer guarantees and liability) applies to this Agreement. In addition:

to the maximum extent permitted by law, Connect is not liable for any loss of profit, loss of goodwill, loss of opportunity, loss of data, loss of revenue, or any indirect, incidental, special, punitive or consequential loss you suffer in connection with the Platform or this Agreement;
Connect's total aggregate liability to you in connection with this Agreement and the Platform is capped at the greater of AUD $500 or the total platform fees Connect received from sales by you in the 12 months preceding the claim.

Nothing in this clause limits liability that cannot lawfully be limited.

14. Term and termination

14.1 Term

This Agreement starts when you accept it and continues until terminated by you or by Connect.

14.2 You can terminate

You can terminate this Agreement at any time by closing your Host, Organiser or Business account, provided you have no active Listings with unfulfilled Ticket, Booking, Service, payout or refund obligations. You remain responsible for all Listings, Tickets, Bookings, Services, purchases and refunds existing at the time of termination.

14.3 We can terminate

We can terminate this Agreement immediately if you:

seriously breach this Agreement, the Terms and Conditions, the Community Standards or the law;
become insolvent, enter administration, appoint a liquidator or cease carrying on business;
engage in fraudulent, deceptive or abusive conduct;
cause repeated or serious harm to Buyers, other users or Connect.

For less serious breaches, we may give you notice and a reasonable opportunity to fix the breach before terminating.

14.4 Consequences of termination

On termination:

you must stop listing new Events, Services, Bookings and other paid Listings on the Platform;
existing Tickets, Bookings and purchases remain valid unless the associated Listings are also cancelled;
you must honour refund obligations for any Tickets, Bookings, Services or other purchases already sold;
clauses intended to survive termination (including clauses 3, 5, 6, 9, 10.2, 11, 12, 13 and 15) continue in effect.

15. General

Relationship: nothing in this Agreement creates a partnership, joint venture, agency, employment or fiduciary relationship between you and Connect. You are an independent operator.
Assignment: you cannot assign this Agreement without our written consent. We can assign this Agreement to a successor or purchaser of our business.
Notices: we will send notices to the email address on your Host, Organiser or Business account. You can send notices to us at legal@connectau.co.
Governing law: this Agreement is governed by the laws of South Australia, Australia. You and Connect submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia.
Severability: if any part of this Agreement is unenforceable, the rest stays in effect.
Entire agreement: this Agreement, the Terms and Conditions, the Community Standards and the Privacy Policy together form the entire agreement between you and Connect in relation to your activities as a Host, Organiser or Business.

16. Contact

Connect Laboratory Pty Ltd ABN: 76 696 182 180 ACN: 696 182 180 PO Box 368, Goodwood SA 5034 Email: legal@connectau.co